> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stringboot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Manage dynamic FAQs

***

## Create a New FAQ

Add individual FAQ entries to your application:

<Steps>
  <Step title="Navigate to FAQs">
    Go to **FAQs** page (`/faqs`) from the sidebar
  </Step>

  <Step title="Select Application">
    Choose an application from the dropdown
  </Step>

  <Step title="Click New FAQ">
    Click the **New FAQ** button
  </Step>

  <Step title="Fill in Form">
    Complete the FAQ details:

    * **Question** (required) - The FAQ question
    * **Answer** (required) - The detailed answer
    * **Language Code** (required) - Language for this FAQ
    * **Tags** (optional) - Comma-separated tags for categorization
  </Step>

  <Step title="Save">
    Click **Save FAQ** to create
  </Step>
</Steps>

<Tip>
  Use tags to organize FAQs by category like "billing", "technical", "account", "getting-started"
</Tip>

***

## Bulk Import FAQs

Import multiple FAQs at once using CSV or JSON files.

### Prerequisites

<Check>
  Application created
</Check>

<Check>
  CSV or JSON file prepared with FAQ data
</Check>

<Check>
  File follows the correct format
</Check>

### File Formats

<Tabs>
  <Tab title="CSV Format">
    ```csv theme={null}
    question,answer,languageCode,tags
    "What is Stringboot?","A string management platform",en,"general,about"
    "How do I get started?","Create an account and follow the quickstart",en,"getting-started"
    "What languages are supported?","All major languages are supported",en,"technical,languages"
    ```

    **Important:** Use quotes for fields containing commas or newlines
  </Tab>

  <Tab title="JSON Format">
    ```json theme={null}
    [
      {
        "question": "What is Stringboot?",
        "answer": "A string management platform for modern applications",
        "languageCode": "en",
        "tags": ["general", "about"]
      },
      {
        "question": "How do I get started?",
        "answer": "Create an account and follow our quickstart guide",
        "languageCode": "en",
        "tags": ["getting-started", "tutorial"]
      }
    ]
    ```
  </Tab>
</Tabs>

### Import Steps

<Steps>
  <Step title="Navigate and Select">
    * Go to **FAQs** page
    * Select your application
  </Step>

  <Step title="Click Bulk Import">
    Click the **Bulk Import** button
  </Step>

  <Step title="Upload File">
    Choose your CSV or JSON file
  </Step>

  <Step title="Review Preview">
    * Review the data preview
    * Check for validation errors
    * Resolve duplicate questions
  </Step>

  <Step title="Import">
    Click **Import** to complete the process
  </Step>
</Steps>

***

## View and Filter FAQs

Find FAQs quickly using multiple filter options:

### Available Filters

<AccordionGroup>
  <Accordion title="By Application">
    Select specific application from dropdown or view all
  </Accordion>

  <Accordion title="By Language">
    Filter FAQs by language code
  </Accordion>

  <Accordion title="By Tags">
    Filter by specific tag to see categorized FAQs
  </Accordion>

  <Accordion title="By Search Term">
    Search within questions and answers using the search box
  </Accordion>

  <Accordion title="By Modified Date">
    Switch between tabs:

    * **All FAQs** - Complete list
    * **Recently Modified** - Last 7 days
  </Accordion>
</AccordionGroup>

***

## Edit FAQ

Modify existing FAQ entries:

<Steps>
  <Step title="Find FAQ">
    Navigate to **FAQs** and locate the entry in the list
  </Step>

  <Step title="Click Edit">
    Click the **Edit** icon (pencil) for the FAQ
  </Step>

  <Step title="Modify">
    Update:

    * Question text
    * Answer text
    * Tags
  </Step>

  <Step title="Save">
    Click **Save Changes**
  </Step>
</Steps>

***

## Delete FAQs

Remove FAQs you no longer need:

<Tabs>
  <Tab title="Single Delete">
    <Steps>
      <Step title="Find FAQ">
        Locate the FAQ in the list
      </Step>

      <Step title="Click Delete">
        Click the delete icon (trash)
      </Step>

      <Step title="Confirm">
        Confirm deletion in the dialog
      </Step>
    </Steps>
  </Tab>

  <Tab title="Bulk Delete">
    <Steps>
      <Step title="Select FAQs">
        Use checkboxes to select multiple FAQs
      </Step>

      <Step title="Click Delete Selected">
        Click the **Delete Selected** button
      </Step>

      <Step title="Confirm">
        Confirm bulk deletion
      </Step>
    </Steps>
  </Tab>
</Tabs>

***

## Export FAQs

Download your FAQs for backup or documentation:

<Steps>
  <Step title="Navigate to FAQs">
    Go to the **FAQs** page
  </Step>

  <Step title="Apply Filters">
    (Optional) Apply filters to export specific FAQs
  </Step>

  <Step title="Click Export">
    Click the **Export** button
  </Step>

  <Step title="Choose Format">
    Select CSV or JSON format
  </Step>

  <Step title="Download">
    Download begins automatically
  </Step>
</Steps>

***

## FAQ Organization with Tags

Tags help categorize and organize your FAQs for better discoverability.

### Recommended Tag Categories

<CardGroup cols={2}>
  <Card title="By Topic" icon="folder">
    * billing
    * technical
    * account
    * features
    * pricing
  </Card>

  <Card title="By Audience" icon="users">
    * beginners
    * developers
    * admins
    * business
  </Card>

  <Card title="By Priority" icon="star">
    * critical
    * important
    * general
    * advanced
  </Card>

  <Card title="By Product" icon="box">
    * web-sdk
    * android-sdk
    * ios-sdk
    * dashboard
  </Card>
</CardGroup>

### Tag Best Practices

<AccordionGroup>
  <Accordion title="Use Consistent Naming">
    * Lowercase only: `getting-started` not `Getting-Started`
    * Hyphenate multi-word tags: `api-tokens` not `api tokens`
    * Be concise: `auth` not `authentication-and-authorization`
  </Accordion>

  <Accordion title="Apply Multiple Tags">
    Tag the same FAQ with multiple relevant categories:

    ```json theme={null}
    {
      "question": "How do I reset my API token?",
      "tags": ["api-tokens", "security", "troubleshooting", "developers"]
    }
    ```
  </Accordion>

  <Accordion title="Create Tag Taxonomy">
    Define your tag system upfront:

    * Document tag meanings
    * Share with team
    * Maintain consistency
    * Review and update periodically
  </Accordion>
</AccordionGroup>

***

## Best Practices

<CardGroup cols={2}>
  <Card title="Clear Questions" icon="question">
    * Keep questions concise
    * Use language users actually search for
    * Start with question words (What, How, Why)
  </Card>

  <Card title="Comprehensive Answers" icon="comment">
    * Provide complete answers
    * Include examples when helpful
    * Link to relevant documentation
    * Keep language simple
  </Card>

  <Card title="Use Tags Wisely" icon="tags">
    * Apply 2-4 relevant tags per FAQ
    * Use consistent tag naming
    * Create hierarchical categories
    * Review tags periodically
  </Card>

  <Card title="Bulk Import for Setup" icon="upload">
    * Use bulk import for initial FAQ creation
    * Prepare FAQs in spreadsheet first
    * Review with team before importing
  </Card>

  <Card title="Export for Documentation" icon="download">
    * Export to create PDF documentation
    * Share with support teams
    * Backup regularly
    * Version control important changes
  </Card>

  <Card title="Multilingual FAQs" icon="language">
    * Create FAQs in each supported language
    * Keep questions aligned across languages
    * Translate carefully for cultural context
  </Card>
</CardGroup>

***

## Use Cases

<Tabs>
  <Tab title="Customer Support">
    * Reduce support ticket volume
    * Provide instant answers
    * Self-service help center
    * Searchable knowledge base
  </Tab>

  <Tab title="Developer Documentation">
    * SDK troubleshooting
    * Common integration issues
    * Best practices
    * Code examples
  </Tab>

  <Tab title="Product Onboarding">
    * Getting started guides
    * Feature explanations
    * Tutorial content
    * Quick tips
  </Tab>

  <Tab title="Internal Knowledge">
    * Team documentation
    * Process guidelines
    * Policy explanations
    * Troubleshooting guides
  </Tab>
</Tabs>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Cannot Create FAQ">
    **Check:**

    * Application is selected
    * All required fields filled (question, answer, language)
    * Language code exists in application
    * Question is unique within application

    **Solution:** Verify all requirements and ensure uniqueness
  </Accordion>

  <Accordion title="Bulk Import Failing">
    **Common issues:**

    * CSV formatting errors (unescaped quotes)
    * Missing required columns
    * Invalid language codes
    * Duplicate questions

    **Solution:** Validate file format and review preview errors
  </Accordion>

  <Accordion title="Tags Not Working">
    **Check:**

    * Tags are comma-separated in CSV
    * Tags array format in JSON
    * No special characters in tags
    * Tags follow naming conventions

    **Solution:** Use simple, lowercase, hyphenated tags
  </Accordion>
</AccordionGroup>

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Manage Strings" icon="font" href="/dashboard-guides/strings">
    Create string resources
  </Card>

  <Card title="Languages" icon="language" href="/dashboard-guides/languages">
    Configure languages for FAQs
  </Card>

  <Card title="API Tokens" icon="key" href="/dashboard-guides/api-tokens">
    Generate tokens to access FAQs via API
  </Card>

  <Card title="Dashboard" icon="gauge" href="/dashboard-guides/dashboard-overview">
    Return to dashboard overview
  </Card>
</CardGroup>