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Create a New FAQ

Add individual FAQ entries to your application:
1

Navigate to FAQs

Go to FAQs page (/faqs) from the sidebar
2

Select Application

Choose an application from the dropdown
3

Click New FAQ

Click the New FAQ button
4

Fill in Form

Complete the FAQ details:
  • Question (required) - The FAQ question
  • Answer (required) - The detailed answer
  • Language Code (required) - Language for this FAQ
  • Tags (optional) - Comma-separated tags for categorization
5

Save

Click Save FAQ to create
Use tags to organize FAQs by category like “billing”, “technical”, “account”, “getting-started”

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Bulk Import FAQs

Import multiple FAQs at once using CSV or JSON files.

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Prerequisites

Application created
CSV or JSON file prepared with FAQ data
File follows the correct format

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File Formats

question,answer,languageCode,tags
"What is Stringboot?","A string management platform",en,"general,about"
"How do I get started?","Create an account and follow the quickstart",en,"getting-started"
"What languages are supported?","All major languages are supported",en,"technical,languages"
Important: Use quotes for fields containing commas or newlines

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Import Steps

1

Navigate and Select

  • Go to FAQs page
  • Select your application
2

Click Bulk Import

Click the Bulk Import button
3

Upload File

Choose your CSV or JSON file
4

Review Preview

  • Review the data preview
  • Check for validation errors
  • Resolve duplicate questions
5

Import

Click Import to complete the process

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View and Filter FAQs

Find FAQs quickly using multiple filter options:

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Available Filters

Select specific application from dropdown or view all
Filter FAQs by language code
Filter by specific tag to see categorized FAQs
Search within questions and answers using the search box
Switch between tabs:
  • All FAQs - Complete list
  • Recently Modified - Last 7 days

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Edit FAQ

Modify existing FAQ entries:
1

Find FAQ

Navigate to FAQs and locate the entry in the list
2

Click Edit

Click the Edit icon (pencil) for the FAQ
3

Modify

Update:
  • Question text
  • Answer text
  • Tags
4

Save

Click Save Changes

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Delete FAQs

Remove FAQs you no longer need:
1

Find FAQ

Locate the FAQ in the list
2

Click Delete

Click the delete icon (trash)
3

Confirm

Confirm deletion in the dialog

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Export FAQs

Download your FAQs for backup or documentation:
1

Navigate to FAQs

Go to the FAQs page
2

Apply Filters

(Optional) Apply filters to export specific FAQs
3

Click Export

Click the Export button
4

Choose Format

Select CSV or JSON format
5

Download

Download begins automatically

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FAQ Organization with Tags

Tags help categorize and organize your FAQs for better discoverability.

By Topic

  • billing
  • technical
  • account
  • features
  • pricing

By Audience

  • beginners
  • developers
  • admins
  • business

By Priority

  • critical
  • important
  • general
  • advanced

By Product

  • web-sdk
  • android-sdk
  • ios-sdk
  • dashboard

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Tag Best Practices

  • Lowercase only: getting-started not Getting-Started
  • Hyphenate multi-word tags: api-tokens not api tokens
  • Be concise: auth not authentication-and-authorization
Tag the same FAQ with multiple relevant categories:
{
  "question": "How do I reset my API token?",
  "tags": ["api-tokens", "security", "troubleshooting", "developers"]
}
Define your tag system upfront:
  • Document tag meanings
  • Share with team
  • Maintain consistency
  • Review and update periodically

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Best Practices

Clear Questions

  • Keep questions concise
  • Use language users actually search for
  • Start with question words (What, How, Why)

Comprehensive Answers

  • Provide complete answers
  • Include examples when helpful
  • Link to relevant documentation
  • Keep language simple

Use Tags Wisely

  • Apply 2-4 relevant tags per FAQ
  • Use consistent tag naming
  • Create hierarchical categories
  • Review tags periodically

Bulk Import for Setup

  • Use bulk import for initial FAQ creation
  • Prepare FAQs in spreadsheet first
  • Review with team before importing

Export for Documentation

  • Export to create PDF documentation
  • Share with support teams
  • Backup regularly
  • Version control important changes

Multilingual FAQs

  • Create FAQs in each supported language
  • Keep questions aligned across languages
  • Translate carefully for cultural context

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Use Cases

  • Reduce support ticket volume
  • Provide instant answers
  • Self-service help center
  • Searchable knowledge base

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Troubleshooting

Check:
  • Application is selected
  • All required fields filled (question, answer, language)
  • Language code exists in application
  • Question is unique within application
Solution: Verify all requirements and ensure uniqueness
Common issues:
  • CSV formatting errors (unescaped quotes)
  • Missing required columns
  • Invalid language codes
  • Duplicate questions
Solution: Validate file format and review preview errors
Check:
  • Tags are comma-separated in CSV
  • Tags array format in JSON
  • No special characters in tags
  • Tags follow naming conventions
Solution: Use simple, lowercase, hyphenated tags

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Next Steps

Manage Strings

Create string resources

Languages

Configure languages for FAQs

API Tokens

Generate tokens to access FAQs via API

Dashboard

Return to dashboard overview